Refund policy

If you would like to request a refund, please click here to be taken to our dedicated refund request form.

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Returns and Refunds Policy

Last Updated: 19/05/2026

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1. Your Right to Cancel Online Orders

If you purchase goods from us online, you have the right to cancel your order within 14 days of receiving the goods without giving a reason.

To exercise your right to cancel, you must notify us within the 14-day cancellation period by email at contact@jakejanesphotos.co.uk. Please quote your order reference in the subject of the email and provide a reason for the return eg. damaged or unwanted.

You then have a further 14 days from acknowledgement of cancellation to follow the return/ refund instructions provided.

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2. Return Conditions

To be eligible for a return:

• Goods must be returned in a reasonable condition.

• Goods should be unused where possible and include all original packaging.

• You may inspect the goods as you would in a shop, but we may reduce any refund if the value of the goods has been diminished through handling beyond what is necessary to establish their nature, characteristics, and functioning. ________________________________________

3. Faulty, Damaged, or Incorrect Goods

If goods are faulty, damaged, or not as described, please contact us as soon as possible at contact@jakejanesphotos.co.uk.

Under the Consumer Rights Act 2015, you may be entitled to:

• A repair or replacement.

• A refund where applicable.

• Other statutory remedies available under UK consumer law.

Nothing in this policy affects your statutory rights.

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4. Refunds

Once returned goods have been received and inspected, we will process any refund due within 14 days.

Refunds will be made using the same payment method used for the original purchase unless otherwise agreed.

For cancelled distance sales, we will refund:

• The purchase price of the goods; and

• The basic cost of outbound delivery (where required by law).

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5. Return Shipping Costs

Where you exercise your right to cancel under the Consumer Contracts Regulations, you are responsible for the cost of returning the goods unless:

• We have agreed to pay the return costs; or

• The goods are faulty, damaged, or incorrectly supplied.

If goods are faulty, damaged, or not as described, we will reimburse reasonable return postage costs or, proof of destruction of the product may be requested where return is less economical in which a refund or replacement will be issued depending on the circumstance.

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6. How to Return Goods

Please contact us before returning goods to obtain return instructions.

We recommend using a tracked delivery service and retaining proof of postage.

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7. Exchanges

We may offer exchanges subject to return reasoning.

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8. Contact Information

For any questions regarding returns or refunds, please contact:

Jake Janes Aviation

Email: contact@jakejanesphotos.co.uk

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Important: This policy applies to consumer purchases within the United Kingdom and does not affect your statutory rights under applicable UK consumer protection legislation.