Shipping policy

Shipping Policy

Effective Date: 23/05/2026

This Shipping Policy explains how orders placed with Jake Janes Photos are processed, dispatched, and delivered. By placing an order through our website, you agree to the terms set out below.

1. Order Processing

All photographic prints are produced to order.

Orders are normally processed within 3–7 business days following receipt of cleared payment, unless otherwise stated on the relevant product page.

During periods of high demand, exhibitions, public holidays, or circumstances beyond our reasonable control, processing times may be extended.

You will receive an email confirmation once your order has been dispatched.

2. Delivery Destinations

We currently ship to customers within the United Kingdom and selected international destinations.

If shipping is unavailable to your location, this will normally be indicated during checkout.

For enquiries regarding delivery to countries not listed on our website, please contact us at:

Email: contact@jakejanesphotos.co.uk

3. Shipping Charges

Shipping costs are calculated at checkout based on:

  • Delivery destination;
  • Product size and weight;
  • Packaging requirements; and
  • Selected delivery service.

All applicable delivery charges will be displayed before you complete your purchase.

4. Estimated Delivery Times

Estimated delivery times are provided for guidance only and are not guaranteed.

Typical delivery estimates are:

Destination

Estimated Delivery Time

United Kingdom

1-3 business days after dispatch

International

6-7 business days after dispatch

Actual delivery times may vary depending on courier performance, customs procedures, weather conditions, public holidays, or other factors outside our control.

5. International Orders and Customs

For orders shipped outside the United Kingdom:

  • Import duties, customs fees, taxes, and other charges may be imposed by the destination country;
  • Such charges are the responsibility of the customer unless otherwise stated;
  • Customs processing may cause delays beyond our estimated delivery times.

We recommend checking local import requirements before placing an international order.

6. Delivery Delays

While we make every reasonable effort to ensure timely delivery, we are not responsible for delays caused by:

  • Courier or postal service disruptions;
  • Customs inspections or clearance procedures;
  • Adverse weather conditions;
  • Transportation failures;
  • Industrial action;
  • Supply chain disruptions; or
  • Events beyond our reasonable control.

Delivery dates are estimates only and do not form a guaranteed contractual commitment.

7. Risk and Ownership

Risk in the products passes to you upon delivery to the shipping address provided in your order.

Ownership of the products remains with Jake Janes Photos until full payment has been received and cleared.

8. Delivery Address Accuracy

Customers are responsible for providing accurate and complete delivery information.

We cannot accept responsibility for delays, losses, or additional costs arising from incorrect or incomplete address details supplied at checkout.

If an order is returned due to an incorrect address, additional shipping charges may apply before the order can be resent.

9. Damaged Deliveries

All artwork is carefully packaged to minimise the risk of damage during transit.

If your order arrives damaged:

  1. Retain all packaging materials;
  2. Take clear photographs of the packaging and damaged item(s);
  3. Contact us as soon as reasonably possible, and preferably within 48 hours of delivery, at contact@jakejanesphotos.co.uk.

We may request photographic evidence in order to assess the issue and arrange an appropriate remedy, which may include replacement, repair, or refund where required by applicable consumer law.

10. Lost Parcels

If your order has not arrived within a reasonable period after dispatch, please contact us.

We will work with the relevant courier to investigate the shipment and determine an appropriate resolution.

Replacement or refund decisions will be made in accordance with courier findings and applicable consumer protection laws.

11. Signature Requirements

Certain orders, particularly larger or higher-value artwork, may require a signature upon delivery.

If a delivery attempt is unsuccessful, the courier may leave instructions for redelivery or collection.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact:

Jake Janes Photos
United Kingdom
Email: contact@jakejanesphotos.co.uk

Consumer Rights Notice: Nothing in this Shipping Policy affects your statutory rights under the Consumer Rights Act 2015, Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable consumer protection legislation in the United Kingdom.